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Dictionary
Definitions
Wealth Management eAlerts
Account Overdrawn Notification
Above-balance Notification
Below-balance Notification
ForEx Switching Notification
IPO Update
Mortgage Offer e Alerts
Best Lending Rate Update
Repayment Due Date Notification
Time Deposit Maturity Notification
Inward Payments Notification
Outward Payments Notification
HKD Cheque Deposit/Return Notification
Stock Alerts
Personal Reminder eAlerts
Anniversary Reminder
Appointment Reminder
Bill Payment Reminder
Birthday Reminder
Graduation Reminder
Update Address and Telephone Number Confirmation
Wealth Management eAlerts
What is Account Overdrawn Notification?
This eAlert notifies you when any of your accounts overdraws its available balance. Note: If your account has an overdraft facility, you will receive an eAlert only if the overdraft exceeds its authorised limit.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning until the account status changed.
Can I choose to receive this eAlert in advance?
No. This eAlert is driven by an unplanned event, so forward dating is not possible.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
No. You should set up a new eAlert for each account of which you want to be notified.
Does this eAlert require service fee?
Yes.
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What is Above-balance Notification?
This eAlert notifies you when your balance exceeds the target level you have set for your account. (Note: You will continue receving this eAlert if your balance remains above the target level. To stop receiving the eAlert every day, please modify the target balance or delete the eAlert.)
Example: |
If you like to receive an eAlert when your choice of account balance reaches eg HKD8,000, please select the corresponding account, currency of HKD and target balance at 8,000 (+). eAlert will send you an email or SMS at your choice when the account balance reaches the set level. |
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day. Please note that the actual transmission time depends on the type of account that this eAlert is set up for.
Can I choose to receive this eAlert in advance?
No. This eAlert is driven by an unplanned event, so forward dating is not possible.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
No. You should set up a new eAlert for each of the accounts of which you want to be notified.
Does this eAlert require service fee?
Yes.
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What is 'Below-balance Notification'?
This eAlert notifies you when your balance falls below the target level you have set for your account. (Note: You will continue receiving this eAlert if your balance remains below the target level. To stop receiving the eAlert every day, please modify the target balance or delete the eAlert.)
Example: |
If you like to receive an eAlert when your choice of account is overdrawn by eg HKD2,000, please select the corresponding account, currency of HKD and target balance at 2,000 (-). eAlert will send you an email or SMS at your choice when the account balance reaches the set level. |
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day. Please note that the actual transmission time depends on the type of account that this eAlert is set up for.
Can I choose to receive this eAlert in advance?
No. This eAlert is driven by an unplanned event, so forward dating is not possible.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
No. You should set up a new eAlert for each of the accounts of which you want to be notified.
Does this eAlert require service fee?
Yes.
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What is ForEx Switching Notification?
This eAlert notifies you when your ForEx Switching instruction has been executed.
Who is eligible for this eAlert?
Any customer who has set up a ForEx Switching instruction.
How often is this eAlert sent out?
When system has executed a Forex Switching instruction, this eAlert will be sent out between 09:30am to 06:30pm for Monday to Friday and at 09:30am for Saturday.
Can I choose to receive this eAlert in advance?
No. This eAlert is driven by unforeseeable events, so forward dating is not possible.
How can I choose to receive this eAlert?
This eAlert is available via either SMS or email.
Does this eAlert cover all of my accounts?
No. You should set up one eAlert for each account that you have a ForEx Switching instruction.
Does this eAlert require service fee?
No.
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What is IPO Update?
This eAlert notifies you of upcoming newly listed/issued IPOs in securities, certificate of deposits or bonds available through HSBC IPO Service.
Who is eligible for this eAlert?
The eAlert for IPO Update is intended for distribution in Hong Kong only and should not be construed as an advice, recommendation, or solicitation to purchase any securities. It is not intended for distribution to any person in any jurisdiction where such distribution or use would be contrary to law or regulation of such jurisdiction, including the United States of America. If you are a resident of any such jurisdiction, please do not enrol in the eAlert service for IPO Update.
We will not send eAlert for IPO Update to customers who are identified as US Persons and have maintained any US residential / correspondence / work address in our records.
How often is this eAlert sent out?
Whenever there are upcoming IPOs in securities, certificate of deposits and bonds available through HSBC IPO Service.
Can I choose to receive this eAlert in advance?
No. This eAlert is sent when there are upcoming IPOs.
How can I choose to receive this eAlert?
This eAlert is available via either SMS or email.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
No.
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What are Mortgage Offer eAlerts?
Mortgage Offer eAlerts notify you of our special mortgage offers through email or SMS. This service is free of charge.
Who is eligible for this eAlerts?
All customers.
Can I choose how I want to receive these eAlerts?
Yes. You can choose to receive Mortgage Offer eAlerts either via email or SMS.
Are Mortgage Offers eAlerts available in both Chinese and English?
Yes. You may choose to receive Mortgage Offer eAlerts in either Chinese or English and you can modify your choice anytime via HSBC Internet Banking.
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What is Best Lending Rate Update?
This eAlert notifies you of any latest changes on Best Lending Rate.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
This eAlert will be sent out soon after changes in Best Lending Rate are announced.
Can I choose to receive this eAlert in advance?
No. This eAlert is sent only when changes occur in Best Lending Rate, which is driven by market conditions.
How can I choose to receive this eAlert?
This eAlert is available via either SMS or email.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
No.
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What is Repayment Due Date Notification?
This eAlert notifies you when the instalment on any of the your following HSBC accounts is due:
- Most types of Personal Loans (Excluding Credit Card)
- Home Mortgage
Who is eligible for this eAlert?
All customers with Personal Loan or Home Mortgage.
How often is this eAlert sent out?
Once a day in the morning. Please note that the actual transmission time depends on the type of account that this eAlert is set up for.
Can I choose to receive this eAlert in advance?
You can choose to receive this eAlert up to 6 days before your instalment is due.
How can I choose to receive this eAlert?
SMS, email or both.
Does this alert cover all of my accounts?
No. You should set up a separate eAlert for each of your Personal Loan and/or Mortgage accounts.
Does this eAlert require service fee?
Yes.
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What is Time Deposit Maturity Notification?
This eAlert notifies you when your time deposits mature and no maturity instructions are available.
Who is eligible for this eAlert?
All customers with time deposits.
How often is this eAlert sent out?
The email will be sent on the night before maturity date and SMS will be sent in the morning of the maturity date.
Can I choose to receive this eAlert in advance?
No.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
Yes. You only need to select the Time Deposit Maturity eAlert once and you will be notified when your time deposits mature and no maturity instructions are available.
Does this eAlert require service fee?
Yes.
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What is Inward Payments Notification for ?
This eAlert enables you to monitor any inward payment credited to your account. It can track all funds transferred from any international or local banks.
This eAlert will be triggered when performed inward payment transaction :
- from third party accounts via HSBC Internet banking
- from non-registered third party accounts via phonebanking
- from outside card accounts via ATM
- from all accounts for Remittance and CHATS (Local Interbank fund transfer)
* Please note that the credit amount is the net amount after deduction of charges if any.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Whenever the above-mentioned inward payments has been credited to your account.
Can I choose to receive this eAlert in advance?
No. This eAlert is driven by an unplanned event, so forward dating is not possible.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
No. You should set up a new eAlert for each account of which you want to be notified.
Does this eAlert require service fee?
Yes.
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What is Outward Payments Notification for?
This eAlert enables you to monitor any outward payment debited from your account. It can track all funds transferred to any international or local banks.
This eAlert will be triggered when performed outward payment transaction :
- to third party accounts via HSBC Internet banking
- to non-registered third party accounts via phonebanking
- to outside card accounts via ATM
- to all accounts for Remittance and CHATS (Local Interbank fund transfer)
* Please note that the debit amount is the net amount after deduction of charges if any.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Whenever the above-mentioned outward payment has been debited from your account.
Can I choose to receive this eAlert in advance?
No. This eAlert is driven by an unplanned event, so forward dating is not possible.
How can I choose to receive this eAlert?
This eAlert is available via either SMS or email.
Does this eAlert cover all of my accounts?
No. You should set up a new eAlert for each account of which you want to be notified.
Does this eAlert require service fee?
No.
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What is HKD Cheque Deposit / Return Notification for?
This eAlert notifies you when a HKD cheque has been deposited to your account no matter it is cleared or returned.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the afternoon.
Can I choose to receive this eAlert in advance?
No. This eAlert will only be sent when the deposited cheque is cleared or returned.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
No. You should set up a new eAlert for each account of which you want to be notified.
Does this eAlert require service fee?
Yes.
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What is Stock Alerts?
Stock Alerts service enables you to capture the stock price/index movement hassle-free, such that you can capture investment opportunities and manage your stock portfolio more conveniently.
Who can use this service?
HSBC customers with Personal Internet Banking, eAlert registration and investment account are entitled to enjoy this services.
Kindly note that the eAlert for Stock Alert is intended for distribution in Hong Kong only. It is not intended for distribution to any person in any jurisdiction where such distribution or use would be contrary to law or regulation of such jurisdiction, including the United States of America. If you are a resident of any such jurisdiction, please do not enrol in the eAlert service for Stock Alert.
We will not send eAlert for Stock Alert to customers who are identified as US Persons and have maintained any US residential / correspondence / work address in our records, even though they have already registered for Stock Alerts service and set up individual stock price alert/ stock index alert.
Is Stock Alerts service charged? If so, how is it charged?
Stock Alerts service is free of charge. However, there may be other fees charged by your telecommunication service provider.
What kind of stocks and indices are the Stock Alerts applicable to?
Include all listed stocks in HKex, including warrants/CBBC/ETF and HKD/USD/RMB denominated stock as well as HSI/HSCEI.
When will be the instruction expired?
Each alert will only be triggered once when the nominal price / index value has reached the target price/value on or before the expiry date. All alerts instruction will be expired in 7 calendar days.
How many alerts can each user set in total and on each stock/index?
Max. 20 in total. Please note users can set up 1 high and 1 low price alerts for each stock/index. Any one stock with 1 high and 1 low price alerts set will be counted as two alerts.
On Mobile, why the stock price at Pre-logon Stock/Market Information section is different from the stock price I see at stock alerts set up page?
The stock information provided at Mobile Pre-logon Stock/Market Information section has at least 15min delay while the stock information provided at stock alerts set up page is real time.
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Personal Reminders
What is Anniversary Reminder?
This eAlert is a personal reminder of an upcoming anniversary. - You can choose to whom this personal reminder relates and input your own message.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning.
Can I choose to receive this eAlert in advance?
Yes. You can specify the date to receive this eAlert.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
Yes.
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What is Appointment Reminder?
This eAlert is a personal reminder of an upcoming appointment. You can choose to whom this personal reminder relates and input your own message.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning.
Can I choose to receive this eAlert in advance?
Yes. You can specify the date to receive this eAlert.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
Yes.
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What is Bill Payment Reminder?
This eAlert is a personal reminder of an upcoming bill to be settled. You can choose which bill it relates and input your own message.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning.
Can I choose to receive this eAlert in advance?
Yes. You can specify the date to receive this eAlert.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
Yes.
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What is Birthday Reminder?
This eAlert is a personal reminder of an upcoming birthday. You can choose to whom this personal reminder relates and input your own message.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning.
Can I choose to receive this eAlert in advance?
Yes. You can specify the date to receive this eAlert.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
Yes.
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What is Graduation Reminder?
This eAlert is a personal reminder of an upcoming graduation. You can choose to whom this personal reminder relates and input your own message.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning.
Can I choose to receive this eAlert in advance?
Yes. You can specify the date to receive this eAlert.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
Yes.
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What is Update Address and Telephone Number Confirmation?
This eAlert notifies you when your change request about address and/or telephone number has been completed.
Who is eligible for this eAlert?
All customers.
How often is this eAlert sent out?
Once a day in the morning.
Can I choose to receive this eAlert in advance?
No. This eAlert is sent only when a change of address and telephone number request has been processed.
How can I choose to receive this eAlert?
SMS, email or both.
Does this eAlert cover all of my accounts?
N/A
Does this eAlert require service fee?
Yes.
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