Dictionary
Definitions
Executed Quantity
Account
Settlement Amount
Settlement Date
Any Questions?
Does a record of dividends paid on my stock appear on the transaction
history?
Yes. This will appear in the Transaction Type column.
How far back can I check my transaction history?
You can check the transaction history up to last 60 calendar days.
How do I search for another order?
Just type or select the dates, transaction
type, channel or code you wish to review . You can also sort your transactions by clicking the column headings of Transaction Type,
Code, Settlement Date, and Order Placed Via.
What is the difference between Order
Status and Transaction History?
Your order will be shown in the Order Status before it is settled.
After the settlement, it will be shown in Transaction History.
Can I switch from one fund to another which is offered by a different fund house?
No. The switch-in fund and the switch-out fund must be offered by the same fund house. You may consider redeeming the existing fund first and then subscribing to the new one offered by the other fund house.
I have tried but why couldn't I switch between two funds offered by the same fund house?
Some fund houses may not allow switching of funds which are of different classes or types (eg. switching from a Class B fund to a Class A fund). For more details, please call (852) 2233 3733.
How much is the switching fee?
The switching fee depends on the type of fund. Generally, the fee for each switching order is up to 1%. For details on the respective switching fee, please refer to the fund prospectus.
How will I know the status of my switching order?
Please check 'Order Status' for any updates on the switching order. Alternatively, you can register for our free Unit Trust Confirmation Order eAlerts service and we'll send you an eAlerts message informing you of the results of your order.
How will I know the number of the units of the switch-in fund that I have got?
The number of units will be indicated once the switching transaction is fully executed. Please check 'Order Status' for more details.
Can I cancel my switching order?
Yes. You can cancel the switching order by clicking on the "Delete" button before either switch-in or switch-out transactions have been executed.
Can I place the switching order at any time?
Yes. However, the order will only be executed during the respective dealing days of the switch-in fund and switch-out fund. Orders placed after 4:00pm will be executed on the next dealing day.
How many decimal places can I input for 'Number of units' of the switch-out fund?
You may enter up to two decimal places for the number of units of the switch-out fund.
The amount of shares bought or sold to-date.
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Securities Account holds all your investments in all service channels
(eg Internet banking service, Phonebanking, Branch, etc).
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This is how much you have already paid/received.
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The date your order was settled.
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